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Service Assurance

Responsive, Responsible, Reliable

Our Services Advantage Of Service After-Sales Service

Our Services

ATESS has built up a sound global after-sale service team. All the team members are experienced in the clean energy industry.

They are well-trained and customer oriented.

The ATESS service team is keen on providing excellent and highly efficient service to our global customers with their expertise and passion.

For after-sale support, email to：support@atesspower.com

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Our Services

After-Sale Service Process

Please provide below informatons

* Your location
* Product model
* Question or problem description
Other contact way like phone number, Whatsapp number or WeChat number

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A Message

Feel free to leave us a message for any inquiry, we will respond within 24 hours.

Note

If you have a specific project, please fill out the project info collect table.

Project info collect
First Name*
Last Name*
Skype/WhatApp*
E-mail*
Country*
Intention*
Please select

  • after-sales support

  • product inquiry

Message Board*

We promise to collect this information only for the purpose of contacting you and helping you better understand our cooperation program. By sending, you agree to our Privacy Policy.

Project type customer form

Below information are necessary for system designpleaseprovideasmuchdetail as possible.
*means must fill in if multiple systems required, please fiIl system information in a separate page

No. Item Unit Description/SPEC Remark
1 Project Information Name of customer
Type of customer
Project location
2 Schedule Date for proposal
Date for shipment
Date for installation
3 Expected function System Application
Off-grid
On-grid
On-grid&Off-grid(Switching On-Off Grid)
System Functions
Back-Up
Peak-Shaving
Micro-grid
Grid Support
EMS Mode
Renewable Energy
Description of expected system function in detail
4 Utility Utility voltage(3 phase) V
Utility frequency Hz
Utility stability
Grid Support
EMS Mode
Renewable Energy
Other :
5 PV Equivalent peak radiation time per day H
installationtype
Rooftop
Ground
Hills
orientation:
PV Capacity kWp
PV Modue Tender & Speciication Wp
PV irverter Tender & Specifcation
PV Combiner Tender
DATESS
others
6 DG Diesel Generator availability
Yes
No
Diesel Generator capacity KVA
Diesel Generalor cortrol
Autonatieal
Manual
Diesel Generator conmunication
Dry contact
RS232
RS485
7 Load Peak load consumption kw
Percentage of inductive load %
Average load consumption kw
inductive load list
8 Battery Batterytype
Lead-acid battery
Lithiun lon Phosphate battery
lithiusIon NcN battery
BatteryCapacity kwh
Backup time H
Battery tender
ATESS
others
Battery Specification
Battery Communication Protocol
ATESS
others
9 installation ihnstallation Errorment
outdoor
Indoor
Container
10 Transformer Votage
Capacity kVA
Type
oil innersed
dry
11 Moritoring System Monitoring System Tender
OATESS
others
12 Seamless Switch On grid/offgrid seamiess switch
Yes
No
13 Product Warranty iverter Warrarty Year
3-year
5-year
10-year
Battery Warrarty Year
5-year
10-year
Others Accessaries Year
1-year
14 Certifcation CertifcationRequremert
Yes
No
15 Others Otherrequiremens

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